Frequently Asked Questions
What does PACE cover?
PACE covers all Medicaid-covered health benefits and any other medically necessary care. You must receive all primary and specialty health care as authorized by PACE. You will be responsible for the cost of any unauthorized services. We can help you enroll in Medicaid, as well as Medicare, if you are eligible.
What services are included in PACE?
Services include:
• Medical care (primary and specialty)
• Prescriptions and over-the-counter medications
• Adult day care
• Dental care
• Meals
• Nutritional counseling
• Social work
• Personal care
• Home care
• Medical equipment
• Transportation
• Laboratory and diagnostic imaging
• Physical, occupational, and recreational therapies
• Hospital and nursing home care, when necessary
We respond to our participant’s needs 24 hours a day, seven days a week, 365 days a year.
What if I have an emergency?
The sudden onset of a condition that results in pain and medical distress may require urgent attention. In the case of an emergency, call 911 or go to the nearest emergency room. Be sure that you or your caregiver shows your Broward PACE Program ID card and contacts us for immediate authorization. If you feel you need healthcare services, but are not experiencing an actual emergency, contact your Broward PACE Program team.
Who are my doctors?
When you enroll in PACE, you receive care from our medical team. The PACE Medical Director will be your primary care physician. For any specialty care needed, you will be referred to a contracted specialist. In addition to your primary care physician, you will have a full clinical team at your disposal.
Does PACE provide transportation?
PACE drivers ensure safe door-to-door travel between a participant’s home and the PACE center, as well as other health care appointments.
When is Broward PACE Program open?
We are available 24/7 to help our participants with urgent care needs. Our Adult Day Health Centers are open from 8am – 4pm, Monday through Friday. Participants can visit during those hours for breakfast, lunch, activities, and coordinated primary and specialty care.
Participant Access, Rights & Responsibilities
Participant Access to Services and Providers
Upon enrollment, Broward PACE Program is the sole service provider. Participants are guaranteed access to services, but not to a specific provider, and will have access to all medically necessary care as determined by your primary care provider and your care team. This means that the services you receive are needed to prevent, diagnose, correct, or cure any conditions that cause acute suffering, are life threatening, result in illness, interfere with daily living, or threaten some significant disability. When a participant needs to access covered services, their care team will select from the Broward PACE Program provider list and help make the arrangements, including transportation, so the participant receives the needed care. Participants who are dissatisfied with specific providers should call their care team and request a change. The care team will select a new provider in time for the next scheduled or requested appointment. Our provider list is available upon request.
Participant Rights
Here is a general overview of Broward PACE Program participants rights. For a more detailed list, please request more information using the form below.
You have the right to be treated with respect.
You have the right to be treated with dignity and respect at all times, to have all of your care kept confidential, and to receive compassionate, considerate care.
You have the right to protection against discrimination.
Discrimination is against the law. Broward PACE Program will not discriminate against you because of your race/ethnic origin, religion, age, sex, mental or physical ability, sexual orientation or the source of payment for your healthcare (for example, Medicare or Medicaid).
You have the right to information and assistance.
You have the right to get accurate, easy-to-understand information and to have someone help you make informed healthcare decisions.
You have the right to a choice of providers.
You have the right to choose a healthcare provider within the Broward PACE Program network and to get quality healthcare.
You have the right to access emergency services.
You have the right to access emergency services when and where you need them without Broward PACE Program approval.
You have the right to participate in treatment decisions.
You have the right to fully participate in all decisions related to your healthcare. If you cannot fully participate in your treatment decisions or you want to have someone you trust help you, you have the right to choose that person to act on your behalf.
You have the right to have your health information kept private.
You have the right to talk with healthcare providers in private and to have your personal healthcare information kept private as protected under State and Federal laws. You also have the right to look at and receive copies of your medical records.
You have the right to file a complaint.
You have a right to complain about the services you receive or that you need and don’t receive, the quality of your care, or any other concerns or problems you have with your Broward PACE Program assigned center. You have the right to a fair and timely process for resolving concerns with Broward PACE Program.
You have the right to leave the program.
If, for any reason, you do not feel that Broward PACE Program is what you want, you have the right to leave the program at any time.
Participant Responsibilities
Participants must receive all health care, primary care and specialist physician services—other than emergency services—as authorized by PACE. Participants are fully responsible for costs of unauthorized services.
Your Rights Upon Disenrollment
As a participant, you may disenroll from Broward PACE Program at any time, with proper notice. Your benefits from Broward PACE Program can be stopped if you choose to cancel your enrollment in the program. If you elect to cancel these benefits, your decision is a voluntary disenrollment. If you no longer meet the requirements for enrollment in the program, you will lose the benefits through an involuntary disenrollment. Broward PACE Program will provide you with written notice in the event of an involuntary disenrollment.
Enrolling with Broward PACE Program results in disenrollment from any other Medicare or Medicaid prepayment plan or optional benefit. Electing enrollment in any other Medicare or Medicaid prepayment plan or optional benefit, including the hospice benefit, after enrolling as a Broward PACE Program participant is considered a voluntary disenrollment from Broward PACE Program. If a Medicaid only or private pay participant becomes eligible for Medicare after enrollment in Broward PACE Program, the participant will be voluntarily disenrolled from Broward PACE Program if he or she elects to obtain Medicare coverage other than Broward PACE Program.
Voluntary disenrollment will be effective on the first day of the month following the date Broward PACE Program receives the participant’s notice of voluntary disenrollment. However, if the notice is received near the end of the month, the disenrollment may not be effective until the following month. This is due to the time it takes to coordinate payment termination between Medicaid and Medicare.
Involuntary disenrollment will be effective the first day of the next month that begins 30 days after the day Broward PACE Program sent you a written notice of the disenrollment.
Broward PACE Program will work with Medicare (Centers for Medicare and Medicaid or “CMS”) and Medicaid (Agency for Health Care Administration or “AHCA”) to help facilitate the participant’s transition and reinstatement in other Medicare and Medicaid programs for which the participant is eligible. This coordination will include making appropriate referrals and ensuring medical records are made available to new providers within 30 days.
Until enrollment is terminated, Broward PACE Program participants are required to continue to use Broward PACE Program provider services and remain liable for any premiums. Broward PACE Program shall continue to provide all approved services until the date of disenrollment. Broward PACE Program will not be liable for non-approved services with the exception of emergency services.
Contact Us to Learn More
Our dedicated enrollment team is ready to talk with you. Please call 954.787.0191 or fill out the form below.
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Last Updated: June 15, 2026